Billing and subscriptions

Understand how Sailia billing works and how to manage your subscription.

This page covers how Sailia billing works, how to manage your subscription, and how to understand the charges on your account.

How billing works

Sailia charges are based on your subscription plan and usage. Your subscription is managed through your account settings and billed automatically.

Manage your subscription

To view or update your subscription:

1. Open account settings

   Navigate to Settings in your Sailia dashboard.

2. View your plan

   Your current plan and billing details are displayed in the billing section. You can see your next billing date and the amount due.

3. Update payment method

   Click Update payment method to change the card used for your Sailia subscription. This is separate from the Stripe account you use to accept customer payments.

Your Sailia subscription payment method is separate from your connected Stripe account. Updating one does not affect the other.

Usage tracking

Sailia tracks key usage metrics that may affect your billing. You can monitor these through the meter usage tracking API:

Meter	What it tracks
workflow-email-sent	Automated emails sent through workflows
waitlist-notified	Waitlist notification emails
order-completed	Completed bookings and purchases

Payment processing fees

Stripe charges a processing fee on each customer transaction. These fees are deducted from your payouts before they reach your bank account — they are not billed separately by Sailia.

If you use Xero accounting sync, Stripe fees are mapped to a dedicated Xero account code for accurate bookkeeping.

Invoices and receipts

Billing invoices for your Sailia subscription are sent to the account owner’s email address. You can access past invoices from your account settings.

Related guides

Payments and Stripe

How customer payments and payouts work.

Financial reporting

Monitor revenue, payouts, and transaction history.